Waste Removal Hounslow Terms and Conditions

These Terms and Conditions set out the basis on which we provide waste removal and related services in and around Hounslow. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Service means any waste removal, waste collection, rubbish clearance, house clearance, commercial waste service, or related activity provided by us.

Booking means a confirmed request for Services made by you and accepted by us in accordance with these Terms and Conditions.

Customer, you and your mean the person, company or organisation requesting the Services.

We, us and our mean the waste removal service provider operating these Terms and Conditions.

Waste means any items, materials, refuse or rubbish that you ask us to remove, including household, garden, commercial and bulky waste, subject to applicable regulations.

2. Scope of Services

We provide waste removal and related services within our designated service area, which includes Hounslow and surrounding locations. Availability may vary depending on your specific address and access conditions.

Our Services typically include attendance at your property or premises, loading of waste into our vehicle, removal and transfer of that waste to an authorised facility for treatment, recycling or disposal in line with applicable UK waste regulations.

We reserve the right to refuse to remove any items which we reasonably consider to be hazardous, prohibited by law, unsafe to handle, inadequately described during booking, or beyond the agreed scope and capacity of the Service.

3. Booking Process

3.1 You may request a Booking by telephone, email or through any booking system we make available. When requesting a Booking, you must provide accurate information about:

a. The collection address and contact details

b. The type and approximate quantity of waste to be collected

c. Any access restrictions, parking limitations or other relevant site information

d. Your preferred collection date and time window.

3.2 Any quote we provide prior to viewing the waste is based on the information you supply. If, on arrival, we find that the waste type, quantity or access conditions differ materially from what was described, we may revise the price, adjust the Service, or decline the Booking.

3.3 A Booking is only confirmed when we have accepted your request and provided you with a confirmation, which may be verbal, written or electronic. We reserve the right to refuse any Booking at our discretion.

3.4 You must ensure that a responsible adult is present at the collection address at the agreed time to grant access, confirm the waste to be removed, and make any payments due on site unless otherwise agreed in advance.

4. Service Timeframes and Access

4.1 We will use reasonable efforts to attend your property within the agreed time window. However, all times are estimates only and may be affected by traffic, weather, operational issues or circumstances beyond our control. We will not be liable for any loss arising from delay, provided we act with reasonable care and endeavour to keep you informed.

4.2 You are responsible for providing safe, clear and adequate access to the waste. This includes ensuring there is reasonable parking or loading space for our vehicle and that the waste is accessible without undue risk to our staff or property.

4.3 If we are unable to gain access, or the site is unsafe or unsuitable for the Service to proceed, we may cancel the Booking or charge a reasonable call-out fee to cover our costs.

5. Pricing and Quotations

5.1 Prices may be based on volume, weight, labour time, type of waste, access conditions and disposal costs. We will inform you of the applicable pricing structure at the time of Booking or when providing a quotation.

5.2 Any quotation provided prior to collection is an estimate only and is not binding until the waste has been inspected on site. If additional waste is present, or if the nature of the waste or access conditions differ from the description provided, we may revise the price before starting work.

5.3 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise. We will inform you if VAT or any other taxes apply to your Booking.

6. Payments

6.1 Payment is due in full on completion of the Service, unless we agree otherwise in writing before the Booking is carried out.

6.2 We may accept cash, card payments or bank transfers, subject to the methods we make available at the time of Service. We reserve the right to require payment in advance for certain Bookings, such as large commercial clearances or specialised waste streams.

6.3 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and may suspend further Services until payment is received.

6.4 Where Services are provided on account to business customers, payment terms will be as agreed in writing. If no specific credit terms are agreed, payment shall be due within 14 days of the invoice date.

7. Cancellations and Amendments

7.1 You may cancel or amend a Booking by contacting us directly. We ask that you provide as much notice as possible to help us manage our schedule.

7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will normally apply. Cancellations made less than 24 hours before the scheduled time may incur a reasonable cancellation or call-out charge to cover our costs.

7.3 If we arrive at the property and cannot obtain access, or if you decide not to proceed once we are on site without a legitimate reason related to our performance, we may charge a failed collection fee and any associated costs.

7.4 We reserve the right to cancel or reschedule a Booking at any time due to operational reasons, safety concerns, adverse weather, vehicle breakdown or events beyond our control. In such cases, we will use reasonable efforts to give you as much notice as possible and to rearrange the Service at a mutually convenient time.

8. Customer Obligations

8.1 You must ensure that the waste presented for collection matches the description given at the time of Booking and that it is not prohibited, hazardous or otherwise restricted by law, unless we have expressly agreed to handle such waste in compliance with appropriate regulations.

8.2 You agree not to include in your waste any items such as asbestos, clinical or medical waste, chemicals, solvents, oils, paint, gas bottles, explosives, batteries, or electrical and electronic equipment unless we have specifically agreed to collect those items and comply with relevant legislation.

8.3 You are responsible for securing any necessary permissions, permits or consents required for us to carry out the Service at your property, such as parking suspensions or access consents from a landlord or managing agent.

8.4 You must ensure that the waste does not contain any confidential, sensitive or valuable items. We will not be responsible for any loss or damage to items that are mistakenly placed in the waste to be removed.

9. Waste Handling and Regulations

9.1 We will handle, transport and dispose of waste in accordance with applicable UK laws and regulations, including duty of care obligations and requirements relating to licensed waste carriers and authorised treatment facilities.

9.2 We may issue a waste transfer note or similar documentation where required by law. You must retain any such documentation for the period specified in applicable regulations.

9.3 We may separate, sort or segregate waste for recycling or recovery purposes, as appropriate. Title to and responsibility for the waste passes to us upon loading, subject to compliance with relevant regulations and any limitations set out in these Terms and Conditions.

9.4 If it becomes apparent that the waste includes prohibited or hazardous items that were not disclosed at the time of Booking, we may refuse to remove those items, charge additional fees for handling and disposal, or return them to you if necessary and lawful.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

10.2 Subject to the above, our total liability to you arising out of or in connection with any Booking or Service, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total amount paid or payable by you for the specific Service giving rise to the claim.

10.3 We will take reasonable care when carrying out the Service at your property. However, we shall not be liable for:

a. Normal wear and tear or superficial damage resulting from handling and movement of waste

b. Any damage caused by pre-existing structural defects, weak surfaces, poor workmanship by third parties or conditions beyond our control

c. Loss of or damage to items that you have mistakenly included with the waste without notifying us.

10.4 You must notify us of any damage or loss you believe has been caused by us as soon as reasonably practicable and in any event within 7 days of the Service. We may require evidence and the opportunity to inspect the damage before considering any claim.

10.5 We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of goodwill arising from or in connection with the Services.

11. Insurance

11.1 We maintain appropriate public liability insurance and, where applicable, employers liability insurance in connection with the Services we provide.

11.2 Our insurance does not cover property that is already damaged, inherently defective or at particular risk due to its condition, value or location. You are advised to ensure you have suitable cover in place through your own insurance arrangements if required.

12. Complaints

12.1 If you are dissatisfied with any aspect of the Service, you should contact us as soon as possible with details of your concerns.

12.2 We will investigate your complaint and seek to resolve it fairly and promptly. Where appropriate, we may offer a remedy such as a partial refund, re-attendance or other corrective action, at our discretion and subject to the terms set out in this document.

13. Data Protection and Privacy

13.1 We will process any personal information you provide in connection with a Booking in accordance with applicable data protection laws.

13.2 We will use your details for purposes including managing your Booking, taking payment, issuing invoices and waste documentation, and communicating with you about our Services. We may also retain records for regulatory, accounting and audit purposes.

14. Force Majeure

14.1 We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include extreme weather, accidents, traffic disruption, industrial disputes, acts of God, acts of government or regulatory authorities, or failure of utilities or transport networks.

14.2 If a force majeure event continues for a prolonged period, we may suspend or cancel the affected Booking. Any fees for Services not yet performed will be refunded where appropriate.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you place your Booking will apply to that Booking.

15.2 Any changes to these Terms and Conditions will not affect Bookings already accepted by us unless required by law or regulatory action.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Booking or any Service we provide.

17. General Provisions

17.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted, without affecting the validity and enforceability of the rest of the Terms and Conditions.

17.2 No failure or delay by us to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation as part of our business operations, provided that this does not materially affect your rights under these Terms and Conditions.

17.4 These Terms and Conditions constitute the entire agreement between you and us relating to the Services and supersede any prior discussions, correspondence or understandings between us in respect of the Services.